MTA Accessibility

We have a number of tools you can use to plan an accessible trip throughout our system. We recommend using the accessible trip feature on the homepage of this website, but we also have additional resources.

• ADA-related complaint
• Reasonable Modification Request or appeal

Reduced fares are available for MTA subway, bus, and rail customers who are 65 or older or who have qualifying disabilities. The reduced fare is half the base fare. The base fare for subways and local buses is $2.75, so the reduced fare is $1.35. Find out more about how and if you qualify.

Personal Care Attendants

Personal care attendants (PCA's) help people with disabilities in their daily life, including in travel. PCA's are eligible to ride MTA buses and subways for free when accompanying a person carrying an Access-A-Ride MetroCard with the PCA designation.

PCAs may also ride for free on the Long Island Rail Road and Metro-North Railroad. However, PCAs may be required to carry identification that shows they are employed by a PCA agency.

Service Animals

Customers with disabilities are permitted to bring their service animals into all MTA transit facilities. The animals must be securely leashed for the safety of all customers. A service animal is defined as an animal (usually, but not always, a dog) trained to aid or guide and accompany a person with a mental or physical disability.

Although customers are not required to carry identification for their service animals, New York City Transit, through its Office of ADA Compliance, issues a service animal voluntary identification (ID) card that customers may obtain and carry for convenience. A customer may, on a voluntary basis, present this ID card to a Transit employee or a police officer. (Due to COVID-19 – Until further notice, please send in applications for timely processing via electronic copy to the email on the last page of the application.) Click here for the voluntary application.

At Jay St-MetroTech Station in Downtown Brooklyn, tested over a dozen new features — including both physical infrastructure and smartphone apps, all designed to make subway travel more accessible for riders of all abilities, including those with vision, hearing, mobility or cognitive disabilities. Find out more about the "living lab" and the features that we tested, some of which are still on display.

Track key metrics we use to measure how people with a range of access needs navigate our bus and subway system. This includes:

1. usage trends for the Reduced-Fare MetroCard program,
2. how often buses deploy their lifts or ramps, and
3. uptime for accessible subway stations at the platform level.

View the dashboard.

The Advisory Committee for Transit Accessibility (ACTA) is a new, all-volunteer group of community members committed to working with New York City Transit on a range of accessibility issues.

The Systemwide Accessibility Team is here for you! Sign up to receive our regular newsletter and be among the first to learn about all the exciting accessibility projects we are working on and how you can get involved. You can also check out archived editions of our newsletters through fall 2021, or archived newsletters beginning Winter 2021. 

We incorporate customer feedback in all that we do. Contact us with questions, concerns, experiences, or ideas about accessibility in our system.